Terms:
SERVICE CHARGE: The discretionary service charge of 12.5% wil be added to the Bill.
SERVING ALCOHOL: Should a guest look under the age of 21, then identification will then be asked for, of which only the following will be accepted:
✔ International passport
✔ UK or European Union photo-card driving licence (full or provisional)
✔ Proof of age card with ‘PASS’ accredited hologram
Our Challenge 21 scheme is firmly embedded within the Company. In line with police guidance, our restaurant teams are fully trained to recognise and accept the above forms of ID.
By law it is an offence to sell alcohol to a person aged under 18. Anyone under the age of 16 years must be accompanied by an adult.
As a retailer our customers, staff and the wider community. of alcohol, we are mindful of our duty of care to It is therefore SULU’ Company policy not to allow under 18s to consume alcohol on our premises under any circumstances.
E-CIGARETTE: For the comfort of all our guests, SULU do not allow the use of electronic cigarettes within our premises.
Although we realise that the fumes are just vapours and non harmful this is not clearly understood by everyone and can lead to confusion for others. Therefore, to prevent this, we request that guests do not use this product in our premises.
Allergens:
BEFORE ORDERING:
Guests are requested to advise their server of any allergies before ordering and to use the allergen menu from which to choose their food, so that they can make sure it doesn’t contain the relevant allergen.
Guests should mention the allergy each time they make an order.
When we take the guest’s order via our electronic ordering system, a marker is put against the dish to warn the kitchen of the customer’s allergy and the relevant allergen(s).
The kitchen will then take all reasonable precautions to avoid cross contamination, as well as putting a blue allergen flag on the dish so servers and customers know that the kitchen has received the message.
This blue flag gives customers the confidence that their allergy has been understood by the kitchen, and provides reassurance that every reasonable step has been taken to make sure that the dish has not been contaminated by the relevant ingredient(s).
It’s important that customers with allergies make sure they mention this to our team, so that we can ensure the above process is followed. No restaurant or food supplier can offer a 100% guarantee that they will never unknowingly serve an ingredient that is not disclosed; and risks are still possible from cross-contamination or human error, but we invest considerable resources to ensure customers can be confident when they dine with us, and that they have the information to enable them to make the choice whether to dine with us or choose a particular dish.
Facilities:
DISABLED: Toilet and wash room.
OUTSIDE DINING: Available when weather permits.
EVENT CATERING: We can can cater for large parties such as Birthdays, Weddings, Anniversaries etc. and special menus in consultation with our chefs can be prepared. Contact us for details.